Shipping policy

Shipping Locations

We currently ship orders to addresses within Canada only.  All orders ship directly from our Wellness Escape and Eco-Luxury Spa located in Sudbury, Ontario. We are a locally owned business and have been in operation since 2002.

 

 

Shipping Carrier and Shipping Costs

We use various carriers depending on the shipping address. 

  • Free shipping is available within Canada on orders over $125 (before tax), however, some exclusions apply (see below). 
  • Orders less than $125 (before tax) are charged a flat rate of $18.00 for shipping, again, some exclusions apply (see below).
  • Express shipping (i.e., 1-2 days) is available for a flat rate of $25.00.

 

 

Shipping Timeframes

  • Orders placed before 1:00 PM EST on business days often ship the same day.
  • Orders placed after 1:00 PM EST usually ship the next business day.
  • Orders are not shipped on weekends or Canadian holidays.
  • Most orders are shipped to arrive within 2-3 business days - but depending on the location, delivery times may be extended.  Note: delivery times are not guaranteed and are dependent on the shipping carrier. 

 

Average Shipping Times by Province

  • Ontario & Québec - Average delivery time: 2-3 business days
  • Manitoba & Saskatchewan - Average delivery time: 3-4 business days
  • All other provinces - Average delivery time: 4 - 7 business days

 

Free Shipping Exclusions

  • Deliveries to beyond destination addresses. Remote areas and Nunavut, NWT, and Yukon may incur additional fees. We will reach out to confirm before shipping.
  • Oversized and very heavy items may incur extra shipping charges. If so, we will contact you before shipping.

 

 

When a Signature is Required

  • For purchases under $500, no signature is needed unless you ask us to require one. Your parcel will be left at your doorstep, local depot, or mailbox.
  • For purchases over $500, a signature will be required. Please make sure someone is available to accept, inspect and sign for your delivery.

 

 

Important Information

Out-of-Stock Items

If an item is unavailable, we will contact you with substitution options. Note: to qualify for free shipping from Sudbury Ontario your updated order must still meet the minimum purchase requirements.

Order Changes or Cancellations

We work quickly! Submit any order changes or cancellations as soon as possible.

If your order hasn’t shipped, we’ll do our best to assist.

Once the courier picks up your package, changes or cancellations are no longer possible, and our Return Policy will apply.

 

 

Eco-Friendly Packaging

Whenever possible, we use recyclable boxes and packaging to reduce environmental impact.

 

 

Order Delivery

  • Our carriers deliver Monday to Friday (excluding holidays). 
  • Orders under $500 do not require a signature upon delivery unless requested. Parcels will be left at your doorstep, in your mailbox, or at a local depot.
  • Orders $500 or more will require a signature upon delivery. Please ensure someone is available to receive your parcel.

Undelivered Parcel Information

  • Parcels returned to us as undeliverable, refused, or unclaimed at the depot will be refunded minus the original shipping cost. If you would like the order re-shipped, a new shipping fee must be paid before we can send it out again.

Inspect Prior to Signing

  • Before signing for your package, please check that you’ve received the correct number of parcels and inspect them for any visible damage.
  • When signing, it’s very important to note any issues directly on the packing slip. Your signature confirms that you’ve accepted the shipment 'as is,' so if you sign without mentioning any problems, you are accepting the package in its current condition.
  • If you notice missing packages or any signs of damage, please document this before signing. Unfortunately, if damages or shortages aren't recorded at the time of delivery, the shipping company will not process insurance claims, and we won’t be able to apply our return policy. Notify us immediately by emailing makeyourday@ezentials.ca. Include your full name, order number and pictures of the damage.

Missing Parcel(s)

If a shipment is reported lost or stolen, we’ll open a trace investigation with the carrier. A resolution will be offered if the investigation confirms there was a delivery error. Carrier investigations typically take 7–14 business days, and we kindly ask for your patience during this process. Resolutions may include, re-shipping or refunding an item.

If the carrier confirms delivery, ownership of the package transfers to the customer. Ezentials is not responsible for lost, stolen, or damaged packages after delivery is confirmed. No replacements or refunds will be issued.

If you prefer a signature on delivery for added security, please request it at checkout - this requires an additional $5.00 fee for orders under $125.00.

 

 

Disclaimer

Ezentials reserves the right to cancel, refuse, or not ship any order at our sole discretion, for any reason, without prior notice. In such cases, customers will be refunded in full for any charges already paid.

This policy is in accordance with applicable consumer protection laws in Ontario, Canada.

 

 

Questions?

We're happy to help!  Email us anytime at makeyourday@ezentials.ca or call us at (705) 222-0043 if you have any questions about your order or shipping within Canada.

 

 

Returns, Exchanges & Refunds

For full details, please visit our Return Policy