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Frequently Asked Questions
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
Ezentials ships all Canadian orders directly from our Wellness Escape and Eco-Luxury Spa located in Sudbury, Ontario. We are a locally owned business and have been in operation since 2002.
We currently ship to addresses within Canada only. We ship exclusively with Purolator Canada for fast and reliable shipping.
Orders placed before 1:00 PM EST on business days often ship the same day. Orders placed after 1:00 PM EST usually ship the next business day. Orders are not shipped on weekends or Canadian holidays.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, intact seals/labels, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at 705-222-0043 or by email at makeyourday@ezentials.ca. Please note that returns will need to be sent to the following address:
Ezentials Inc.
2-863 Barrydowne Road
Sudbury, Ontario
P3A 3T9
If your return request is accepted, you are responsible for the cost of return shipping. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at makeyourday@ezentials.ca.
Certain types of items cannot be returned, including custom products (such as special orders or personalized items), any product that has been opened or used, and any product that has a short shelf life or requires temperature-controlled shipping (e.g., some skin care products during summer months), and gift cards/certificates.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale and clear-out items or gift cards.
To purchase an online gift card, go to www.ezentials.ca
Note: Gift cards or gift certificates can be used toward any product or service offered at Ezentials, but must be used onsite. Gift cards/certificates cannot be used toward online product purchases.
