Ezentials ships all Canadian orders directly from our Wellness Escape and Eco-Luxury Spa located in Sudbury, Ontario. We are a locally owned business and have been in operation since 2002.

We currently ship to addresses within Canada only. The specific carrier may vary depending on location - but most shipments should arrive within 1-3 business days.

Orders placed before 1:00 PM EST on business days often ship the same day. Orders placed after 1:00 PM EST usually ship the next business day. Orders are not shipped on weekends or Canadian holidays.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, intact seals/labels, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at 705-222-0043 or by email at makeyourday@ezentials.ca. Please note that returns will need to be sent to the following address:

Ezentials Inc.

2-863 Barrydowne Road

Sudbury, Ontario

P3A 3T9

If your return request is accepted, you are responsible for the cost of return shipping. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at makeyourday@ezentials.ca.

Certain types of items cannot be returned, including custom products (such as special orders or personalized items), any product that has been opened or used, and any product that has a short shelf life or requires temperature-controlled shipping (e.g., some skin care products during summer months), and gift cards/certificates. 

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale and clear-out items or gift cards.

To purchase an online gift card, go to www.ezentials.ca  

Note: Gift cards or gift certificates can be used toward any product or service offered at Ezentials, but must be used onsite. Gift cards/certificates cannot be used toward online product purchases.